Refund, Returns, and Cancellation Policy

DAMAGED/FAULTY ITEMS

 If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving the item.

RETURNS/EXCHANGES

Our store does not accept Returns or Exchanges. Once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that were lost in transit.

CHANGE OF MIND

We do not accept returns or refunds if the customer changes their mind after receiving their order(s).

Note: homefindsPH will not be held liable for any lost or misrouted parcels. 

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. 

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24-hour window and/or because of the Standard Shipping reason. 

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

 

If you have other concerns, please contact our Customer Service via email (sales@hometvshopph.com).

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